ATMs

polytec Stadium does not have a permanent ATM on-site. However, this shouldn’t be an issue as our entire venue is cash-free and only accepts card or digital payments.

 Accessible Seating

There are 15 wheelchairs spaces, alongside 19 carers seats within polytec Stadium along the Western concourse. These seats can be accessed by purchasing a General Admission ticket.

Access for wheelchairs and disabled people is provided at Western Entry Gates, with elevators to to L1 for General Admission seating and L2 for corporate suite access.

Alcohol: polytec Stadium is a licensed venue. Our Licensee VenuesLive. No external alcohol can be brought in by hirers or patrons.

Animals: Animals are prohibited from entering the venue, with the exception of official assistance animals and guide dogs.

Baby Change Facilities: There are baby changing facilities within our Stadium. These are located in all female, Male and unisex toilet blocks on Level 1 West..

Bag Checks

All bags will be checked prior to entry into polytec Stadium.

Car Parking

For all the info on transport to the Stadium, visit our Getting here page

Catering: There will be a Food vans on site during the day including; Master Gozleme, Happy Dumplings, German Grill Haus, Spoon Bay gelato, Choccy Strawberries , Mr Whippy, Venues Live catering outlets along concourse Level 1.

Chairs: The Stadium is completely seated, no seating on grassed areas available, VIP floor standing is strictly standing only- no chairs to be brought in..

Dress Code: Patrons with bare feet will not be permitted entry in the Stadium. Enclosed shoes are required in all corporate areas, which is smart casual attire. Jerseys are allowed, even encouraged.

Shirts must remain on at all times.

First Aid: First Aid responders are present at all events. If First Aid is required, please speak to one of our friendly Event or Security Staff.

Gates: For this event only Western Entry Gate 3 is open for access.

·          Western Entry Gate 3 (waterfront side/beside Brian McGowan Bridge)

Merchandise Sales: 

 We will be selling Light Up Festival merchandise on the festival lawn. The bands will also be selling merchandise. 

Prams / Strollers

For safety reasons, prams and strollers are not permitted in the grandstand. Our staff members can store the pram until the end of the event in our pram bays- check in for strollers is located at the customer service desk which is visible immediately upon entry into the stadium on the Western Side of the venue.

Smoking: polytec Stadium is a non-smoking venue including vaping and e-cigarettes. Smokers can use the designated smoking area located on ground floor West (south west corner of car park)

Taxi: The closest taxi rank is located along Baker Street. For all the info on transport to the Stadium, visit our Getting here page

Train Travel: The closest rail station is Gosford Railway Station located 500m walk from our venue. For all the info on transport to the stadium, visit our Getting here page

Ticketing: For all events held at polytec Stadium, tickets can be purchased through Ticketek.com.au. It is advisable to pre-purchase your tickets, however tickets can be bought at the gate from 11am. Our on-site Ticketek Office is only open on event days. This office only sells tickets for events being held at polytec Stadium. Ticket sales are by card or digital means only.

Travel Information: For all the info on transport to the Stadium, visit our Getting here page

Umbrellas: Umbrellas may be bought into the Stadium, but we ask patrons not to open them in front of spectators seating behind you. Ponchos are a better alternative.

Undercover Seating Options:

The following seating areas are undercover:

·          Upper Western Grandstand Bays 35-41

·          L1 Western Concourse Bays 2-10 (Rows R, S, T, U, V, W)

General Conditions: polytec Stadium is dedicated to providing a safe and enjoyable environment for all patrons. In support of this, the following Conditions of Entry will be enforced. These Conditions of Entry may also be supplemented by additional event specific Conditions of Entry, these will be printed on a patron’s ticket or otherwise displayed at entry gates for those events.

In line with Liquor Licence conditions and industry best practice, there will be a screening process conducted for all patrons upon entry to the Stadium – which include bag checks, and for some events- electronic screening.

polytec Stadium Management reserves the right to carry out such personal checks of any patron who enters or exits the Stadium. Patrons refusing to participate in the search process will be excluded from entry.

Alcohol is not permitted to be taken into or out of the Stadium.

Smoking (including Vapes and e-cigarettes) is not permitted within the Stadium; anyone caught smoking inside the Stadium may be asked to leave and refused re-entry.

Pass outs are not available for this event- smokers can visit the designated smoking area on ground floor Sth West corner.

polytec Stadium Management advised that you may be recorded on either commercial broadcast or CCTV upon entry and throughout the licenced area during your time within the Stadium; the footage may be recorded and used if required by safety and/or security purposes.

Events at polytec Stadium may involve a level of recreational risk associated with a crowded environment, which may result in personal injury from time-to-time.

All patrons purchasing tickets or attending events at the Stadium are asked to assess their own risk prior to entry.

Children under 15 years of age must be accompanied by a guardian (16 years or older) at all times unless involved in a stadium or club program. Specific age restrictions may apply at an event.

Some areas of the Stadium may be exposed to direct sunlight. Patrons are responsible for their own sun protection and hydration.

Prohibited Items

·          Professional cameras or cameras with a detachable lens telephoto lens or a lens that extends more than 5cm from the body of the camera (flash photography is not permitted)

·          Professional recording devices

·          Monopods or tripods

·          Any drinks with the seal not intact (e.g. has already been opened)

·          Alcohol or illegal substances of any kind

·          Eskies/hard cased cooler bags must be small enough to fit under your seat

·          Weapons of any kind, including any item that can be used as a weapon or projectile this includes toy/replica weapons

·          Chains and spiked wrist/neck bands or studded belts

·          Fireworks or flares

·          No glass bottles or containers of any kind

·          Laser pointers, scissors or aerosol canisters

·          Drones and or other remote controlled devices

·          Motorbike helmets or balaclavas

·          Horns, trumpets, sirens, whistles or Vuvuzela type of noise making devices

·          Flags or signs larger than 1m x 1m, flag pole not attached and content must not be offensive in any nature – unless pre-authorised with Stadium management

·          Umbrellas – these can be stored under your seat or checked in upon entry

·          Strollers, prams and baby capsules* – these can be cloaked once inside the venue opposite turnstiles entry points- *however these are allowed in for some smaller events such as Cinema Under the stars and Carols where seating is available on the field.

·          Vacuum flasks of any material

·          Bicycles, skateboards, skates

·          Commercial food (fast food items or food purchased from a full service restaurant) excluding items purchased by approved vendors and/or Stadium catering outlets

·          Commercial quantities of packet food

·          Electronic cigarettes (e-cig or e-cigarettes), personal vaporises, electronic nicotine systems or any other vaporisers

·          Animals (excluding service animals)

Eviction Policy

A person may be liable for prosecution, a fine or may be ejected from the Stadium where that person:

·          Uses foul or abusive language or makes racial or threatening remarks or gestures

·          Is deemed by Stadium management to be displaying offensive, disorderly or unlawful behaviour

·          Enters the Stadium or the playing area without proper authorisation

·          Fails to comply with these conditions of entry or a lawful request from Stadium staff

No ticket refund will be paid to any person who is ejected from the Stadium. It is an offence for a person to re-enter the Stadium for a period of 24 hours after being ejected from the Stadium.

Liquor License

Patrons entering polytec Stadium are advised that:

·          The Stadium is a licensed premises

·          Intoxicated persons will be refused entry/evicted from the Stadium

·          No external alcoholic beverages will be permitted entry to the Stadium

·          It is an offence for minors to purchase or consume alcohol

·          It is an offence to sell to or supply minors with alcohol

·          Bag check procedures will apply at all entrances to prevent prohibited items from entering

·          For some events drinks are required to be decanted into approved plastic cups or lids removed from bottles once purchased

·          The following forms of ID are acceptable within the Stadium:

·           A driver’s or rider’s licence or permit (issued by an Australian State or Territory or any foreign country)

·           Australian passport or a foreign passport issued by another country

·           NSW photo card (issued by Roads and Maritime Services NSW)

·           Proof of age card issued by a public authority of the commonwealth or of another State or Territory for the purpose of attesting to a person’s identity and age

polytec Stadium supports the “No More It’s The Law” Responsible Service of Alcohol initiatives of the NSW State Government and will undertake all measures to ensure full compliance with this policy

Refusal of Entry

For the safety, comfort and enjoyment of all patrons, polytec Stadium Management reserves the right to:

·          Refuse entry to any persons deemed to be intoxicated and/or disorderly

·          Refuse entry to any unauthorised persons

·          Refuse entry of items which have the potential to cause injury or public nuisance

·          Refuse entry to any person who purchases an event ticket from any unauthorised source, including a ticket scalper

·          Refuse entry to any person who presents an invalid ticket

·          Refuse entry to any group as designated by Police or persons on a banned persons list supplied by the industry governing body or the venue

Emergency Evacuations

·          An Emergency Operational Management Plan has been developed for this Stadium. Please familiarise yourself with the designated exit points nearest to your seat. Should evacuation of your area be necessary an Emergency Management Team member will assist you to reach a place of safety in a calm and orderly manner

·          When leaving the Stadium please have consideration for our neighbours and keep noise to a minimum

FAQ